Global Anti-Spam & Electronic Communications Policy
Effective Date: January 2, 2026
Last Revised: January 2, 2026
Applies To: MedWise Billing, Inc. and all affiliated brands, platforms, training programs, and websites, including but not limited to MedWiseTraining.com
1. Purpose & Compliance Commitment
MedWise Billing, Inc. (“MedWise,” “we,” “us,” or “our”) is committed to the lawful, ethical, and transparent use of electronic communications worldwide. This Anti-Spam Policy establishes mandatory standards governing the creation, delivery, management, and suppression of electronic messages sent by or on behalf of MedWise.
This Policy is intended to ensure compliance with applicable global anti-spam and data protection laws, including but not limited to:
The U.S. CAN-SPAM Act
Canada’s Anti-Spam Legislation (CASL)
The EU/UK GDPR and ePrivacy Directive
Australia’s Spam Act 2003
Other applicable national and regional regulations
Where local law imposes stricter requirements than this Policy, the stricter standard shall apply.
2. Scope
This Policy applies to:
All Commercial Electronic Messages (“CEMs”) sent by MedWise
All MedWise employees, contractors, agents, affiliates, vendors, and service providers
All electronic channels, including email, SMS, MMS, messaging platforms, and similar technologies
3. Definitions
3.1 Commercial Electronic Message (CEM)
A Commercial Electronic Message is any electronic communication that, directly or indirectly:
Promotes, advertises, or markets a product, service, program, or business opportunity
Encourages participation in training, courses, events, or subscriptions
Seeks to influence purchasing, enrollment, or commercial behavior
This includes, without limitation, emails, newsletters, promotional messages, onboarding sequences, transactional messages containing promotional content, and automated follow-ups.
3.2 Consent
Consent means a freely given, specific, informed, and unambiguous indication that a recipient agrees to receive CEMs from MedWise.
MedWise requires express opt-in consent as its global standard.
Express consent must:
Be obtained prior to sending any CEM
Be captured through an affirmative action (e.g., checkbox, form submission)
Clearly disclose the nature and purpose of communications
Not be pre-checked, bundled, or implied
Be documented and retained in compliance records
Implied consent, purchased lists, rented lists, harvested addresses, or scraped data are strictly prohibited.
3.3 Unsubscribe Request
An Unsubscribe Request is any request—explicit or implicit—by a recipient to stop receiving some or all electronic communications from MedWise.
This includes:
Clicking an unsubscribe link
Replying “STOP,” “UNSUBSCRIBE,” or similar language
Emailing a removal request
Any other reasonable expression of withdrawal of consent
4. Consent & Opt-In Requirements
MedWise enforces a strict express opt-in only policy.
Accordingly:
No CEM may be sent without documented express consent
Consent must be specific to MedWise Billing, Inc.
Consent must not be transferred, sold, or shared
Silence, inactivity, or failure to opt-out does not constitute consent
5. Unsubscribe & Opt-Out Handling
MedWise maintains a zero-friction opt-out policy.
Mandatory Requirements:
Every CEM must include a clear, conspicuous unsubscribe mechanism
Unsubscribe requests must be honored within 5 business days
Opt-out is perpetual unless the recipient later re-opts in
Suppressed addresses must never be re-added, re-imported, or re-messaged
No login, password, fee, or additional steps may be required to unsubscribe
Once an unsubscribe request is processed, the recipient will be added to a permanent suppression list.
6. Message Integrity & Transparency
All CEMs sent by or on behalf of MedWise must adhere to the following standards:
6.1 Header & Routing Accuracy
“From,” “Reply-To,” and routing information must accurately identify MedWise
No spoofing, falsification, or obfuscation of sender identity is permitted
6.2 Subject Line Accuracy
Subject lines must be truthful and not misleading
Subject lines must accurately reflect message content
6.3 Identification & Contact Information
Each CEM must clearly identify MedWise as the sender and include:
Legal business name: MedWise Billing, Inc.
Physical mailing address: Monroe, NY 10950, United States
Valid contact email: adria@medwisetraining.com
7. Prohibited Practices
The following practices are strictly forbidden:
Purchased, rented, or third-party email lists
Address harvesting or scraping
Deceptive routing or masked sender identities
False urgency, misleading claims, or bait-and-switch messaging
Sending messages after opt-out
Re-permissioning campaigns to unsubscribed addresses
Violations may result in immediate termination of access, contracts, or services.
8. Record-Keeping & Audit Trails
MedWise maintains detailed compliance records, including:
Date, time, and method of consent capture
Source URL or form used for opt-in
IP address and timestamp (where applicable)
Message delivery logs
Unsubscribe and suppression logs
Records are retained for a minimum period consistent with applicable legal requirements and are subject to internal or external audit.
9. Third-Party & Affiliate Communications
MedWise may engage third-party platforms or affiliates to support marketing or communications activities. However:
Each third party is solely responsible for its own compliance
MedWise does not authorize third parties to send CEMs on its behalf without prior written approval
MedWise disclaims liability for unauthorized or non-compliant mailings conducted by third parties
Any authorized partner must contractually agree to meet or exceed this Policy.
10. Enforcement & Consequences
Violations of this Policy may result in:
Immediate suspension or termination of access
Contract termination
Legal action
Regulatory reporting where required
MedWise reserves all rights and remedies available under law.
11. Severability
If any provision of this Policy is found unlawful or unenforceable, the remaining provisions shall remain in full force and effect.
12. Choice of Law & Jurisdiction
This Policy shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to conflict-of-law principles.
13. Policy Updates & Revision Log
MedWise reserves the right to modify this Policy at any time to reflect legal, regulatory, or operational changes.
Material updates will be reflected by a revised “Last Revised” date and, where required, communicated to users.
14. Contact Information
Questions, complaints, or compliance inquiries may be directed to:
Email: adria@medwisetraining.com
Mailing Address:
MedWise Billing, Inc.
Monroe, NY 10950
United States